Register    Login    Forum    Search    FAQ

Board index » User’s Questions & Discussions » The Grudge Corner




Post new topic Reply to topic  [ 3 posts ] 
Author Message
 Post subject: Order Status
 Post Posted: August 28th, 2017, 1:02 am 
Offline

Joined: August 28th, 2017, 12:49 am
Posts: 2
I'm opening this topic in the hope that it will be the one used for communication of the problems encountered during the order process and after the placement/processing of an order so that we have a guidance for new people like me, which do not have a local Swiftech distributor and getting liquid coolers is possible only from online stores - and still only from a limited list which accept to make shippments worldwide.

Now, about my problem.

On 17th of august 2017 I've placed an order for a Swiftech H240 x2 AIO (order nr. 14736), and paid using paypal. As the shippment policy said I've waited several days for getting a shippment notification. On 24th of august, I've checked my swiftech account and noticed that the status is still: "Order Received". In order to confirm whether the shippent was made I checked my paypal account the logic being that - if money accepted, shippement was done. Unfortunatelly the paypal still stated that the transactions is "Pending..." meaning that Swiftech did not process the order.
As mentioned on the site I wrote an email to "Chayenne@swiftech.com" in order to get a status update on the order. A few days passed and I still did not get a reply. Is anyone aware of further steps?


Top 
 Profile  
 
 Post subject: Re: Order Status
 Post Posted: August 30th, 2017, 3:16 am 
Offline

Joined: August 30th, 2017, 3:12 am
Posts: 1
I have the same problem! Ordered an AM4 mounting kit.


Top 
 Profile  
 
 Post subject: Re: Order Status
 Post Posted: August 30th, 2017, 12:20 pm 
Offline

Joined: August 28th, 2017, 12:49 am
Posts: 2
I don't know what helped but 3 hours ago, I got finally notified that payment was accepted and the order was shipped. I still don't understand why it took 2 weeks, but I'm glad that the order was processed and hopefully I will receive the cooler by my birthday :).


Top 
 Profile  
 
Display posts from previous:  Sort by  
 
Post new topic Reply to topic  [ 3 posts ] 

Board index » User’s Questions & Discussions » The Grudge Corner


Who is online

Users browsing this forum: No registered users and 1 guest

 
 

 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
cron